1. Orders

Orders can be placed either online or by post.  Upon receipt of your order, you will receive a confirmation email.

The majority of goods are always in stock.  Should your item be out of stock for whatever reason, you will be notified of this by email and informed of when it is expected in stock.  If you decide to cancel your order before the item comes in stock, you will not be charged.

In the unlikely event that we are unable to supply the goods, a full refund will be given where you have already paid for the item in question.

2.  Prices

The prices on our site are quoted in UK pounds (GBP) and include V.A.T at 17.5%.
We always try to make sure that the prices and information on acustomgift.co.uk are accurate but if we discover an error in the pricing of any of our products, once you have ordered from us we will contact you immediately from the details you gave us at the time you registered with us. We will then give you the option of continuing your order at the correct price or cancelling it. If we are unable to reach you we will cancel the order. If an order is cancelled, any payment made will be refunded in full.

You will be aware of the delivery costs before you submit your credit / debit card details, based on the delivery address you specify.

All prices shown are inclusive of VAT and this is shown on all invoices and receipts issued by us.

3.  Payment

Payment can be made by credit/debit card or by cheque.  The prices shown are in Pounds Sterling.

4.  Delivery

It will state your expected delivery date in your confirmation email.  For UK orders, you should usually expect to receive your goods within five working days.  However, delays do occasionally happen but we do everything in our power to ensure you receive your goods within the specified time frame.

We do not cover faults arising from poor/improper packaging.  On arrival, should your package be damaged we would advise you not to accept delivery of the goods.  However, if you have already done so, you must inform us of any damages within 24 hours of you taking receipt of your order.  These goods can then only be exchanged for the same product and cannot be refunded.  Should you inform us after 24 hours, we reserve the right to not exchange your goods.

5.  Returns

We believe all our customers will be completely happy and satisfied with their goods, but on occasions this may not be the case.  Should you wish to return any item within 14 days of the date of purchase, you must first email us using the ‘Contact Us’ page of the website to obtain a returns number.  However, you will be responsible for ensuring the goods are returned to us in good condition and we advise using a secure delivery method.

Please note, that we do not cover faults arising from poor/improper packaging and these goods can only be exchanged for the same product and cannot be refunded. 

6.  Liability

We try to ensure that the information on this website is accurate.  However, A Custom Gift accepts no duty to update such information and cannot guarantee that it will be fault free.  We do not accept liability for any errors and/or omissions in the description or presentation of products on the web site and we reserve the right to change information, specifications and descriptions of listed goods at any time. We will, however, do our best to correct any errors and omissions as quickly as practicable after being notified of them.
Except as specifically stated on this website, to the fullest extent permitted at law, neither A Custom Gift or any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, claims of third parties, loss of goodwill, loss of earnings, and/or for any other loss that is not reasonably foreseeable. For the avoidance of doubt, A Custom Gift does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of A Custom Gift, or any of its directors, employees or other representatives.

In the event that A Custom Gift is held liable under these terms and conditions, our maximum liability to you shall be the cost of the product(s) purchased by you.

7.  Products

For the avoidance of doubt, A Custom Gift shall not be held liable for any loss, injury, damage or claims caused as a result of misuse of products, save for death and/or personal injury arising from any deliberate act or omission by, or the negligence of, A Custom Gift.

8.  Service

A Custom Gift agrees to provide the services in respect of this website with all the reasonable skill and care expected of a competent provider of internet services. Consequently, we reserve the right to alter, update, amend, suspend or withdraw such services at any time and from time to time. The website and/or the services hereunder are provided on an “as is”, “with all faults” and “as available” basis. Accordingly, we will not be responsible for any losses resulting from your use, or your inability to use the website and/or the services hereunder.

9.  Rights

We reserve the right to close access to the website and/or the services hereunder if your usage is deemed excessive and against the interests of other users of the website, or if you have committed a breach of these terms and conditions, or if you have engaged in fraudulent, criminal or dishonest activity, or for any other reason whatsoever. We also reserve the right to modify or discontinue, temporarily or permanently, the website with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to, or discontinuance of the website, at any time and for any reason whatsoever.

A Custom Gift may amend or modify these terms and conditions or impose new conditions at any time upon inclusion of an appropriate notice on the website signifying that these terms and conditions have been updated or amended. Any use by you of the website after such changes are made shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

10.  Privacy and Security

At A Custom Gift we make a commitment to protecting your privacy and only use information collected about you in accordance with the Data Protection Act 1998. The personal details of our customers are confidential and for our records only.
By using our web site you consent to us using the personal information you have given us as outlined. If you have any questions please email us your concerns by using the ‘Contact Us’ page of the website and we will try to resolve any concerns you may have. Alternatively write to us at A Custom Gift (part of MAD 4 I.T. Ltd group), 52 Clapgate Lane, Goose Green, Wigan WN3 6RW.

11.  Copyright

You may view and print out our pages for the sole purpose of buying a product or products. All material including (but not limited to) descriptions, images, text, logos, pictures, photographs and graphics on this website is the property of A Custom Gift and is subject to copyright. Any modification, transmission, hiring, copying (other than for non-commercial personal use) re-using or otherwise using the content of this website for public or commercial purposes is strictly prohibited.

A Custom Gift may from time to time contain links to other websites which are not under our control. We will not be held responsible for any loss or damage caused by using these sites, which extends to the information, products or services displayed on those sites.